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Refund Policy

Refund Policy
📌 Last Updated:  April 2025
Thanks for shopping with us! We want you to love your purchase—but if something’s not quite right, we’re here to help. Please read through our updated refund policy before making a return or exchange.


 1. Refund Eligibility
To be eligible for a refund, items must be returned within 14 days of delivery.
Returns must meet the following criteria:

  • Items must be unworn, unwashed, and in original condition

  • All tags and original packaging must be intact

  • The item must not be from a non-refundable category (see section 3)

We reserve the right to deny refunds that do not meet these conditions.


 2. How to Request a Refund
To start the return process, please reach out to our customer service team within the 14-day return window. We’ll provide step-by-step instructions for sending your item back.
Refunds will be issued to your original payment method once the item is received and inspected. Please allow 5–10 working days for processing.


3. Non-Refundable Items
Some items are non-refundable, including but not limited to:

  • Clearance or sale items

  • Personalized or custom-made items

  • Gift cards

  • Items marked as final sale

Please always check the product listing for return eligibility.


4. Shipping Costs
Original shipping costs are non-refundable, unless your item is faulty or we sent the wrong product.
Customers are responsible for return shipping fees unless the return is due to an error on our part.


5. Exchanges
Need a different size or colour? Drop us a message—we’ll let you know if we can offer an exchange based on stock availability. Exchanges follow the same return conditions and timeframes.


6. Limitation of Liability
To the fullest extent permitted by law:

  • Our liability is limited to the purchase price of the returned item.

  • We are not responsible for indirect, incidental, or consequential damages.

  • By purchasing from our site, you agree to the terms of this refund policy.

💬 Questions?
We're here to help! If you have any questions about your return, refund, or exchange, please reach out to our customer service team—we're always happy to chat.

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